436: E-commerce Fulfillment with Brendan Heegan of Boxzooka

In the latest episode of The New Warehouse podcast, Brendan Heegan, Founder and CEO of Boxzooka, joins the show. With its innovative approach to e-commerce and B2B distribution, particularly in fashion and high-end consumer goods, Boxzooka is redefining the warehousing industry. In this episode, Heegan shares insights into Boxzooka’s unique strategies, their in-house developed Warehouse Management System (WMS), and how they shape the future of e-commerce fulfillment. Listen to the full episode to uncover the cutting-edge practices setting Boxzooka apart in the warehousing world.

The Genesis and Evolution of Boxzooka

Boxzooka’s journey began with an inventive idea and evolved into a warehousing powerhouse. Heegan’s background in transportation logistics laid the foundation for Boxzooka, initially a software for international landed costs, which organically pivoted into a full-fledged Third-Party Logistics (3PL) provider. Heegan highlights, “We started with software… and evolved into a 3PL.” This transition underscores Boxzooka’s adaptability and forward-thinking approach in the warehousing industry.

Innovating with an In-House Developed WMS

A pivotal aspect of Boxzooka’s success is its in-house developed WMS. This strategic move provided unmatched flexibility, allowing them to adapt to client needs and technological advancements quickly. “Our in-house WMS is our key to being flexible and nimble,” explains Heegan. This approach not only streamlines operations but also positions Boxzooka as a leader in warehouse technology innovation. Heegan adds, “A lot of 3PLs use out-of-the-shelf systems that are third-party systems that they’re handcuffed to whatever that system can or cannot do. At Boxzilla, engineers sit on-site at our headquarters in New Jersey, constantly enhancing the system.”

How Boxzooka Elevates the Unboxing Experience

Boxzooka’s commitment to an ‘elevated unboxing experience’ sets them apart in the 3PL industry. This concept goes beyond packaging, focusing on creating memorable experiences for end consumers. Heegan says, “We’re in the brand protection business…ensuring an elevated experience from warehouse to unboxing.” This approach has earned Boxzooka a reputation for excellence and customer satisfaction.

Key Takeaways from Boxzooka

• Adaptive Business Model: Boxzooka’s evolution from a software solution to a comprehensive 3PL provider showcases their adaptability and innovative spirit.
• Technological Forefront: The development of an in-house WMS by Boxzooka underscores their commitment to technological advancement and operational efficiency.
• Focus on Customer Experience: Boxzooka’s unique focus on an elevated unboxing experience illustrates their commitment to quality and brand representation in the e-commerce sector.

Listen to the episode and leave your thoughts in the comments.

Guest Information

For more information on Boxzooka, click here.

To connect with Brendan on LinkedIn, click here.

For more information about E-Commerce Fulfillment, check out the podcasts below. 

426: E-Commerce Fulfillment and Growth with NFI

418: Navigating E-commerce Fulfillment with Radial

MAJOR ANNOUNCEMENT! The New Warehouse Partners with Experior Global on E-commerce Fulfillment