514: AI-Driven Workforce Optimization with INFORM

In this episode of The New Warehouse Podcast, Kevin welcomes Justin Newell, CEO of INFORM, a company with over 55 years of expertise in operations research and specializing in AI-based solutions. INFORM specializes in optimizing business operations across various industries, including logistics, aviation, and manufacturing. The conversation dives into the challenges of increased capacity demands in warehouses and how INFORM’s innovative solutions, like WorkforcePlus, are helping businesses maximize their existing workforce while navigating the complexities of today’s labor market.

Addressing Labor Shortages with AI-Driven Workforce Optimization

Labor shortages have become a significant hurdle in warehouse operations, impacting everything from stock put-away to inventory management. Justin Newell explains, “With the retiring population of the baby boomers and fewer people entering the workforce, labor shortages are causing major disruptions.” INFORM’s WorkforcePlus solution leverages AI to tackle these challenges by optimizing staff scheduling and real-time task allocation. This technology ensures that warehouses adapt quickly to disruptions, making the most out of their current workforce. 

Enhancing Operational Efficiency Through Process Mapping and AI

The key to improving operational efficiency is understanding and mapping current processes. Newell shares that when engaging with customers, INFORM conducts detailed process mapping to identify inefficiencies. “It’s eye-opening for the customer when they realize how outdated their assumptions are about their operations,” he says. By integrating AI-driven solutions, INFORM helps businesses re-evaluate and optimize their workflows, resulting in significant efficiency gains. For companies that haven’t yet embraced these improvements, INFORM has seen efficiency gains of up to 40%.

Embracing Technology to Maximize Workforce Utilization 

Looking ahead, Newell envisions a more engaged and empowered workforce through technology. “The younger generation expects technology; they want to be more involved in the process,” he notes. INFORM’s AI solutions enhance job satisfaction by automating mundane tasks and providing employees with real-time feedback and decision-making tools. This approach improves productivity and makes jobs safer and more attractive. “If you can make a job better through technology, you’re going to see a huge amount of change,” Newell concludes, pointing to a future where technology and human labor work hand in hand for optimal results.

Key Takeaways on AI-Driven Workforce Optimization

• INFORM’s WorkforcePlus optimizes labor utilization, addressing workforce shortages through advanced scheduling and task allocation.
• Detailed analysis of existing workflows can reveal significant efficiency improvements, with potential gains of up to 40%.
• Technology is imperative to engage the modern workforce, enhancing job satisfaction and improving safety.

Listen to the episode below and leave your thoughts in the comments.

Guest Information

For more information on Inform, click here.

To connect with Justin on LinkedIn, click here.

For more information about AI-driven workforce optimization, check out the podcasts below. 

511: Harnessing AI for Warehouse Optimization

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474: AI for Warehousing with Powerhouse AI